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FAQ

Frequently asked questions

We think we know what’s on your mind, so please take a look below at some of the most frequently asked questions. If you have any questions on any of the below, or if you did not find what you were looking for, please feel free to contact us 24 hours a day at support@FortunePoker.com

Is this software unique or do other poker sites use the same software?

The Fortune Poker software is one of a kind and you will not find anything close resembling our software.

Will Fortune Poker offer Hi/low games, Omaha, Tournaments, and Progressive Jackpots?

The first version of Fortune Poker is just one of many to come and is designed to fulfill the demand of our Hold’em and Seven Card Stud enthusiasts. With the help of our expert adviser Andy “the poker pundit” Glazer, Fortune Poker will continue building the site not to become the biggest poker room on the internet, but rather the finest in quality, security, reliability and community activity. Not only do we plan to provide a tournament platform, special progressive jackpot programs and more games, but also we will continue to aggressively expand Fortune Poker with new innovative ideas and game products. We have a lot coming to Fortune Poker!

What kind of computer do I need?

We recommend a Pentium 133 MHz with a minimum of 25 MB available on your hard drive and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Please note the software will not function if Microsoft Winsock proxy service is running.

What is the recommended screen setting?

To enjoy the full impact of the Fortune Poker environment we recommend a minimum screen resolution of 800 X 600 and 256 colors. If you play on a lower resolution screen such as 640x480 pixels you will have to scroll to use the game.

Does your software support Macintosh?

Fortune Poker supports Mac and Linux by our Instant Play feature. Please choose this option rather than the download to play from a Mac or Linux computer.

I have a 21-inch display. Can I get the casino in full screen size?

Yes, you can select the full screen mode from the options menu in the Fortune Poker lobby.

Can I see what the game looks like before I join or deposit any money?

Absolutely! In fact you can even play for FREE!
Simply download the free software and set up an account. You do not need to deposit any money in order to observe or join our beta practice games. However, you are asked to provide the correct information in your account.
You only have to deposit money when you want to play the games for real money. After you have created your account, you will be able to look around the lobby area and go to tables.

Will I be secure playing at Fortune Poker?

It is important that you are protected from undesirable player tactics such as team play (collusion) or any other sort of undesirable activity. Fortune Poker uses reliable security features that were developed specifically for poker, and we are committed to do everything we can to protect your play. Although we continually monitor games both with automatic systems and live support personnel, you can help by contacting us (support@FortunePoker.com) if at any time you suspect that one or more players is colluding or otherwise violating site rules.

Is this legal in my area?

You MUST be 18 year of age or older to play with Fortune Poker. Please beware, playing poker online may or may not be legal in your jurisdiction. You should check the laws of the area in which you live before playing poker online.

I lost my username and password!

What do I do? - As this information is secure, you will need to contact us directly via telephone and we will be happy to help you 24 hours a day. Please feel free to contact:

FREEPHONE services 
US Freephone: 1866-745-2385
UK Freephone: 0800-376-2815
   
Fax:
  +350-20051817
   
Tel: 24-hour services
UK & US International: +(00) 350 20051710
   
E-mail:
24 Hour Customer Care: support@FortunePoker.com
Payments: payments@FortunePoker.com
General Information: info@FortunePoker.com
Advertising & Partners: partners@FortunePoker.com
Contests and Promotions: promotions@FortunePoker.com
Manager: manager@FortunePoker.com
Webmaster: webmaster@FortunePoker.com

How do I change my nickname, username, password and/or address information?

You are free to change your personal information anytime you wish except for your poker nickname. To change any personal information, click on Personal Information from the Fortune Poker lobby and change the desired information. Please note that if you wish to change nickname, you must contact manager@fortunepoker.com and provide a valid reason for the nickname change and we will do our best to carry out the request.

How do I join a game and begin to play?

Before you can play, you need to choose a game and table. This is found in our lobby. After you have selected which game you would like to play, simply highlight the table selection and click “go to table.” You are automatically taken to the game table.

Once you arrive at the table, you will have to choose which seat you would like to play in. Simply click “join” and you will be seated. You will then be asked how many chips you'd like to buy-into the table with. The minimum amount will be posted and you have the choice to take all or only a portion of your bankroll as long as it meets the minimum.

How do I know how much is in the pot?

You can move your mouse over the pot and a pop-up box will display the exact figure.

Can I request a seat change?

We are sorry, but it is not possible to request a seat change.

How do I get a history of the hands I have played?

You can request a history of your hand by selecting the “request hand history” option right at the table! We will present this information immediately following the conclusion of the game and we display the last five hands that you have played.

What happens if I get disconnected?

Fortune Poker has gone to considerable lengths to ensure a poker environment which you can feel comfortable in knowing you are protected just in case you loose connection to the game server while playing. If this happens, you will be treated as being all-in, meaning that your investment into the pot to that point WILL BE PROTECTED and you will still be eligible for your share of the pot if you are to hold the best cards.

What about your all-in policy, how does that work? How many all-ins will be allowed?

All-in protection is designed to protect your investment into a pot when you run out of money during a hand, do not act in time, or get disconnected for any reason. We allow each player at Fortune Poker two (2) all-in protections per 24 hours. Please read the end of this section for important information.

Going all-in when you do not have enough money to continue:
If you run out of money during a hand, by no means do you have to fold the hand. You may go all-in. This means that you cannot be forced out of a hand if you do not have enough money to complete the hand that you started. When you run out of money or only have enough to call a portion of the wager, you can go all-in to contend for the money in a pot that you have contributed to. All other action of remaining “active” players goes into a “side pot” to be fought for by them. The reason we allow a player to go all-in is because all poker rooms play for "table stakes". This is defined as: all money that a player has at the beginning of a hand will play during that hand.

Going all-in when failing to act in time:
If in the event you fail to act on your hand in time (10 seconds), the system will assume you have become unavailable to complete the hand. As such, placing you all-in will protect your investment into the pot to that point in the game. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.

Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time to time and that a player can get disconnected from the game server. Regardless of the reason for the disconnection, we will protect your investment to that point by placing you all-in. The system will track and record all of your cards and show them to all players during the showdown. If you win, your account will be credited accordingly. You may request a hand history at the table to review the entire hand for verification of the outcome.

***Important information to know***
If at anytime your all-in status is zero (0) you are playing at your own risk. This simply means that you do not have all-in protection and you are disconnected or fail to act in time, YOUR HAND WILL BE FOLDED AND YOUR INVESTMENT WILL BE LOST without any recourse whatsoever.
Although we allot you two (2) all-in protections per 24 hours, we will consider resetting your protection back to two if warranted. Simply contact support@FortunePoker.com for consideration. However, if Fortune Poker suspects abuse of the all-in protection feature, this may result in loss of membership or denied reset request.

Lastly, sending a request or receiving approval notification does not imply that you have all-in protection; you do not have all-in protection until you see this in your account.

If you have any questions, please feel free to contact us.

How do I leave a game or table?

When you decide you wish to leave the table, just click on the "Exit Game" button. If a hand in which you are playing is currently in progress, then we suggest you check “sit out” to allow you to leave the table when the hand is complete. Of course, if you fold your hand, you may leave the game at that time as well.

How do I minimize the software or screen?

Fortune Poker was built and best viewed with a minimum screen resolution setting of 800 x 600 pixels. This will give you a "full screen" view and is what you are most likely set to now. However, in some cases this setting may not allow you to pull up other programs while playing.

To reduce the image to a "normal" view, you will need to set your screen display to 1024 X 768 to allow you the use other programs while playing. To change your current settings, you may do the following:

  • Click on the Windows Start menu button on your desktop
  • Select Settings
  • Click on Control Panel
  • Select Display from the available menu
  • The Display Properties window will come up
  • Select Settings
  • At the bottom right of the window you will see a section called Screen Area displaying an arrow-like symbol with Less and More on each side.
  • Point with the mouse on the arrow, and change your screen resolution to "1024x 768" pixels.
  • Once you have selected the desired resolution, click on Apply and then OK.
  • Windows will give you a preview of the new settings and will prompt you to agree with the new settings by clicking on OK (You will have approximately 15 seconds to choose before Windows will restore the original settings)

If you are unable to select a resolution higher than "800 x 600" pixels, you will have to contact your manufacturer and request to upgrade your graphic card.

Finally you may need to reboot your computer to ensure that the new settings have been successfully put in place.

What are FPPs?

Frequent Player Points (FPPs)are a loyalty scheme we offer that can be redeemed for merchandise, freerolls and exciting prizes. FPP's are earned by participating in all cash buy-in games at Fortune Poker. For every E(change to euro sign)0.25 you pay in rake/entry fees, you receive 1 FPP Point.

FPP Tournament Tip

At Fortune Poker, our FPP tournament buy-ins are the following:
100 FPPs
500 FPPs
1000 FPPs
2000 FPPs
2500 FPPs
10000 FPPs


If you are looking to enter these tournaments, and are slightly short, no need to worry! Here are a couple tips on how to get your points in time for the tournament:

1. Play a Limit Holdem Cash Game, to accumulate FPPs with less risk than a No Limit Holdem game. You can also contribute to the pot (therefore, contributing to the rake and accumulating FPPs) more frequently.

2. Play a Single Table Tournament that will provide FPPs you need.
For Example: If you have 9980 FPPs and you want to participate in the 10000 FPP WSOP Giveaway tournament, play in a 50+5 STT, and you will accumulate the 20 FPPs you need to participate!

Which web browser?

This site is optimized for MS Internet Explorer version 7, Firefox version 2.x and Flashplayer 8 or later

Please note:  MS Internet Explorer 6.x and below does not render stylesheet CSS & PNG's correctly, so if you are unable to review certain aspects of our website, please upgrade the version you are using.

If you have not found what you were looking for, please feel free to contact us at our 24-hour support center at support@FortunePoker.com

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